Mercury Health Check
Drive increased usage and adoption to maximise your technology investment
Implementing new software doesn’t guarantee success. The System Adoption Timeline below shows that usage typically dips before it improves as people adapt to change and adjust to new ways of working. Without focused support, this dip can become permanent, leading to poor adoption, missed opportunities and lost revenue.
When you invest in any type of software, successful adoption is key to unlocking its full value. Yet, many recruitment and staffing businesses struggle to fully achieve this. Without the right implementation, set-up, configuration, training and support, users can quickly revert to old habits, leaving powerful tools underutilised and ROI unrealised.
Our Health Check identifies where your business sits on this journey and helps you get back on track and accelerate growth.
The Mercury Health Check is designed to ensure your business gets the most from its investment, boosting system adoption, driving consultant productivity, and improving business outcomes.
How the Mercury Health Check Helps
1. Drive Usage & Adoption
We analyse system usage and consultant behaviours to identify gaps in engagement and drop-off. Our experts provide practical steps to boost adoption, ensuring your teams work smarter and more efficiently, making the most of the investment into the platform.
2. Unlock Hidden Features
Mercury releases features every 2-weeks, so we want to make sure you are making best use of these. We’ll highlight underused features that can save time, reduce admin, improve productivity and work with you to understand your needs now you are more familiar with the platform.
3. Enhance Your Workflows & Optimise Processes
Our consultants will work with your senior team members to understand your business goals, further streamline your processes and ensure your platform scales as you grow. We will also look to capture any processes being done manually outside of the CRM, in products like Excel.
4. Long-Term Success
The Health Check helps future-proof your investment. We’ll help your business build internal champions, establish best practices, and create a roadmap for continuous improvement.
5. Tailored Training & Hypercare
Customised training is also available post-go-live, ranging from new starter training through to advanced topics such as compliance, onboarding and advanced searching.
The Outcome
With a Mercury Health Check, you can expect:
- Higher system adoption across teams
- A system fully aligned with your business needs
- Improved consultant productivity and satisfaction
- Smarter automation and reduced admin
- Better decision-making through accurate data
- Increased ROI from your Mercury platform
“Mercury’s recent health check was a game-changer. They took time to understand how we work and showed us smart workarounds, improved reporting, and tailored dashboards. We’re now getting far more value from Mercury, it’s made a real difference to our day-to-day efficiency and insight.”
Digital Futures
Take control of your technology
Don’t let a lack of adoption hold your business back. The Mercury Health Check gives you the insights, training, and support you need to make your platform a true driver of growth. Contact your CSM for more info.