Thriving with pace and scale.
Harnessing Potential through Offshore Staffing
TOA Global, a strategic outsourced accounting services company based in the Asia-Pacific region, specialises in recruiting offshore staff (or seat leasing services), in finance roles.
They connect resources in South America, the Philippines and other developing countries to organisations in the UK, the US, Australia and New Zealand. Their business model focuses on hiring skilled workers from untapped regions to provide virtual seat leasing services across these regions.
Overcoming Recruitment Challenges
TOA Global faced significant challenges with its previous recruitment software, mainly due to its shortfalls in managing the high volume of placements and the need for seamless integration with TOA's Microsoft suite. They aimed to place approximately 3,300 new vacancies within the year, a huge task for their team of 36 consultants. The manual processes involved in vetting vast numbers of applicants, managing vacancies, and communicating with candidates were inefficient and prone to errors, which affected their ability to scale and maintain quality service.
Compliance and Fraud in Candidate Assessment
TOA was already using Microsoft products, including Microsoft Forms, to assess candidates. However, a lack of robust processes and poor compliance led to a proliferation of forms and even fraud among candidates who shared test answers on social networks so others could cheat the assessment process.
Enhancing Data Management and Analytics with Existing Technology
Mercury provides a transformative solution for TOA Global. Based on the Microsoft Platform, it seamlessly integrates with their existing Microsoft ecosystem, leverages technology they are already paying for and enhances data management and analytics capabilities.
Automated Recruitment Processes
Mercury automates the entire applicant qualification process, significantly reducing the consultants' administrative burden. This automation means consultants can handle high volumes of applicants efficiently, vetting them through customised assessment forms using Microsoft's Customer Voice platform. This has reduced the number of forms being used nd means different questions can be surfaced to the applicant, reducing fraud. This automation scores each applicant to ensure only qualified candidates moved forward in the recruitment process.
Enhancing placement validation.
A notable innovation is the introduction of a more efficient manager approval process through Microsoft Teams. Moving away from email-based approvals, this solution leverages Teams for a quicker, more transparent approval process.
Automated approvals.
Mercury's solution incorporates adaptive notifications and approvals through Microsoft Teams, eliminating the reliance on email and accelerating and streamlining the communication process. This transition to in-app notifications and using Teams adaptive cards for managerial approvals fostered a more efficient, timely decision-making process.
Contract management.
Integrating DocuSign into TOA's workflow is a significant leap towards automating and securing contract management. This speeds up the agreement process and ensures that documents are managed and stored securely, resulting in easier access and compliance tracking.
Revolutionising recruitment processes
The implementation of Mercury Recruitment Software revolutionised TOA Global's recruitment process. It allows them to automate critical tasks, focus on quality hires, and scale their business efficiently. TOA Global's case exemplifies how the right technological solution can overcome significant industry challenges, driving business growth and operational excellence.