From limitation to innovation with Mercury
How Saragossa enhanced efficiency and collaboration with Mercury
Saragossa is a global recruitment company specialising in financial services and technology recruitment. Founded in 2014, they have expanded from Bristol to offices in London and Chicago, with plans for further expansion into New York, West Coast US, Asia, and Europe. The company is approaching 100 employees across their four current offices.
Everyone at Saragossa felt their previous CRM system had significant limitations and wasn't fit for purpose. In some cases, this led to their consultants creating their own 'shadow' databases, highlighting the urgent need for change.
They considered using their existing CRM provider and starting again with a new candidate database but decided that the best approach was to move to a new CRM platform.
Saragossa’s move to Mercury was driven by its seamless connectivity with Microsoft, user-friendly interface and it’s powerful automations that leverage the latest technology with real-world workflows to make recruiters more effective.
"It's been a year and everybody uses Mercury day in, day out... considering where we were 14 months ago, it's a million times better than where we were."
Jason Howlin, Director, Saragossa
Saragossa's Seamless 7 Week Implementation
The migration to Mercury was smooth. Saragossa completed an accelerated seven-week implementation with excellent communication and well-defined milestones, thanks to the support from Mercury’s team.
A carefully structured timeline and efficient training program ensured smooth adoption across all office locations.
"The implementation process was brilliant. The clear timeline and milestones kept us on track, while the comprehensive training program ensured a seamless transition."
Jason Howlin, Director, Saragossa
Enhanced Business Performance
After implementing Mercury, Saragossa saw significant improvements across its operations.
Mercury's robust data retention capabilities have been instrumental in safeguarding critical information while providing deeper insights into business performance.
Market mapping and candidate mapping tools have helped Saragossa to strategically target opportunities and build stronger talent pipelines.
Microsoft's familiar and intuitive design has led to seamless adoption across the team ensuring widespread engagement and daily adoption.
As Saragossa continue to embrace Mercury, they are discovering new and innovative ways to leverage the platform and make it a key component of their business strategy.
“We're using our CRM so much more now and we will continue to get more and more value from it.”
Jason Howlin, Director, Saragossa
"Mercury’s automations have become so seamlessly integrated into our daily operations that they're now an essential part of how the business functions.”
Jason Howlin, Director, Saragossa
Mercury Automate has significantly enhanced Saragossa's operations
Mercury’s automatic placement notifications, sent directly to Microsoft Teams, keep consultants informed of global activity.
Mercury Automate has also streamlined the invoicing process by triggering notifications when candidates start, helping the finance team manage client billing more efficiently.
These automated features are now seamlessly integrated into Saragossa’s daily operations , becoming essential to how the business functions.