Mercury's approach to customisation is carefully structured to ensure both flexibility and stability. By allowing specific customisations, we give a balance that is crucial for maintaining the integrity of the database system, ensuring seamless connectivity with other Microsoft tools and platforms, and providing a consistent, high-quality user experience. Our policy on customisation is designed to optimise CRM performance, enhance user adoption, and ensure long-term scalability and supportability, aligning with our commitment to helping our clients leverage technology efficiently and effectively.
For a list of permitted customisations, please click here.
Please note this document is updated from time to time, so we advise to check back regularly.
Last update 02-March 2026.